bh999com Terms and Conditions

These Terms and Conditions ("Terms") apply fully to every registered member and visitor who uses the bh999com website and mobile platform. bh999com ("Platform", "we", "our") is an online entertainment service that offers various entertainment products in the Bangladesh market, including slot games, live casino, cricket betting, cockfighting and cannon fishing.

By creating an account on this platform or using any of its services, you confirm that you have fully read, understood and agreed to these Terms. If you do not agree with any part of these Terms, please refrain from using this platform.

1.1 Definitions

• "Member" or "User" — any person who has registered an account on bh999com.
• "Services" — all gaming, betting and related activities provided on the platform.
• "Account" — the personal profile created for a member upon registration.
• "Bonus" — additional credits or benefits granted for promotional purposes.
• "Wagering" — the total bet amount required to make bonus funds withdrawable.

2.1 Registration Requirements

The following conditions must be met to create an account on bh999com:

• You must be at least 21 years of age.
• You must be a legal resident of Bangladesh.
• All information provided at registration must be true, accurate and up to date.
• Each person may create only one account — multiple accounts by the same person are prohibited.
• Accounts may not be created in another person's name or shared with others.

2.2 Identity Verification (KYC)

bh999com reserves the right to verify the identity of members at any time. The following documents may be requested for verification:

• Copy of National Identity Card (NID) or passport.
• Proof of residence (utility bill or bank statement).
• Proof of ownership of the payment method.

Withdrawals may be temporarily suspended until verification is complete. Providing false information may result in account termination and forfeiture of deposited funds.

2.3 Account Security

You are solely responsible for keeping your account username and password confidential. Notify our support team immediately of any unauthorized access to your account. Sharing or selling your account to a third party is strictly prohibited.

3.1 Deposit Limits and Methods

The following mobile banking methods can be used to deposit funds on bh999com: bKash, Nagad, Rocket and Upay.

• Minimum deposit amount: ৳100 (for each method).
• Deposits must be made only from a payment account registered in the member's own name.
• Deposits via third parties or under a different name are not accepted and such transactions may be cancelled.

3.2 Withdrawal Policy

The following conditions apply to withdrawals:

• Minimum withdrawal amount: ৳800.
• Withdrawals are generally processed within 1 hour.
• Withdrawals will be made only to the same payment method used for the deposit.
• Withdrawals may be delayed if identity verification has not been completed.
• Withdrawals may be temporarily suspended during any active investigation.

3.3 Transaction Security

bh999com uses SSL encryption technology for all financial transactions. Keeping your financial information secure is our top priority. We reserve the right to carry out additional verification for any unusual or suspicious transactions.

4.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳5,000. For example:

• Deposit ৳1,000 and receive a bonus of ৳1,200 — total balance ৳2,200.
• Deposit ৳10,000 or more and receive a bonus of ৳5,000 — total balance ৳15,000.

To withdraw bonus funds, the total bonus amount must be wagered 20 times (20x). For example, a bonus of ৳1,200 requires a total of ৳24,000 in bets.

4.2 General Bonus Rules

• Each bonus offer is valid only within a specified time period.
• Multiple bonus offers cannot be combined at the same time unless explicitly stated.
• If bonus conditions are violated, the bonus and any winnings earned from it may be cancelled.
• bh999com reserves the right to modify, suspend or cancel any bonus offer at any time.
• Accounts will be reviewed if unusual betting patterns or evidence of bonus abuse are found.

4.3 VIP Program

The bh999com VIP program has four tiers, each offering a weekly cashback benefit:

• Bronze: up to 0.2% weekly cashback.
• Silver: up to 0.4% weekly cashback.
• Gold: up to 0.6% weekly cashback.
• Platinum: up to 0.8% weekly cashback.

Advancement to a higher VIP tier is determined by a member's activity on the platform. Cashback is automatically credited to the account every week.

5.1 Fair Play Policy

bh999com is committed to ensuring a fair and transparent gaming environment. All games on the platform use certified Random Number Generator (RNG) technology. The following activities are strictly prohibited:

• Automating gameplay using any software or bot.
• Claiming bonus benefits using multiple accounts.
• Collusion (gaining an unfair advantage by conspiring with other players).
• Deliberately exploiting any technical flaw in the system.
• Using the platform for money laundering or any illegal financial activity.

If any of these rules are violated, the account will be immediately closed and all winnings will be considered void.

5.2 Responsible Gambling

bh999com is firmly committed to responsible gaming. We encourage members to set their own limits. Gambling is an entertainment activity — it should not be considered a source of income.

• Members may voluntarily set deposit limits or self-exclusion.
• If signs of problem gambling appear, please seek help immediately.
• Visit our Responsible Gaming page for more information.

All content on the bh999com platform — logos, designs, graphics, software, text and other materials — is the intellectual property of bh999com and is protected by applicable copyright law.

Members are granted a limited, non-exclusive licence to access the platform for their own personal and non-commercial use. The following activities are strictly prohibited:

• Reproducing or distributing any content from the platform for commercial purposes.
• Reverse engineering or modifying the platform's software.
• Using bh999com's trademarks or brand identity without authorisation.

7.1 Service Availability

bh999com makes every effort to provide a reliable and uninterrupted service. However, the service may be temporarily unavailable due to maintenance, technical issues or other reasons. bh999com accepts no liability for any loss arising from such interruptions.

7.2 Gambling Losses

Members bear full responsibility for any financial losses incurred through gambling. bh999com is not liable for any financial, psychological or other harm resulting from gambling. Members should bet within their means.

7.3 Third-Party Services

Third-party game providers such as PG Soft, Pragmatic Play, JILI, Spribe and Evolution Gaming are available on the bh999com platform. The respective game provider is responsible for the performance and outcomes of these games. bh999com acts solely as the platform.

8.1 Account Closure by bh999com

bh999com reserves the right to suspend or close any account without prior notice in the following circumstances:

• Violation of any clause of these Terms.
• Providing false or misleading information.
• Fraud, money laundering or any other illegal activity.
• Bonus abuse or system manipulation.
• Operating multiple accounts.

Upon account closure, if there is evidence of a rule violation, funds held in the account may be forfeited.

8.2 Account Closure by the Member

Any member may request account closure at any time. To do so, contact us via our 24/7 live chat or email. Any available balance may be withdrawn prior to closure, subject to applicable conditions.

bh999com places the highest importance on the privacy of members' personal information. We use the information we collect for service operation, identity verification and compliance with applicable legal obligations.

Personal information will be transferred to third parties only when legally required or strictly necessary for service operation. Please see our Privacy Policy page for more details.

The platform uses SSL encryption to keep your personal and financial information secure. We are committed to ensuring a fair play and safe gaming environment.

10.1 Complaint Submission Process

For any dispute or complaint, please first contact us via our 24/7 live chat or email ([email protected]). Our support team is ready to provide assistance in Bengali around the clock.

• Once a complaint is received, we will work to resolve it as quickly as possible.
• Complex matters may require investigation, and the member will be kept informed throughout.
• It is recommended that all communication regarding complaints be made in writing (via email).

10.2 Applicable Law

Applicable law and jurisdiction will govern the interpretation of these Terms and the resolution of any dispute. If any part of these Terms is found to be unlawful or unenforceable, the remaining parts will remain fully in effect.

bh999com reserves the right to change these terms and conditions at any time. Members will be notified of important changes via email or through the platform. Continued use of the platform after any changes will be considered acceptance of the new terms and conditions.

For this reason, it is recommended to visit this page regularly to review the latest version of the terms and conditions. If you have any questions about the terms and conditions, please contact our support team.

11.1 Contact Us

For any inquiries regarding these terms and conditions:

• 24/7 Live Chat (in Bengali) — Enter the platform
• [email protected]

For more information, see our Privacy Policy, Responsible Gaming and FAQ pages.